Exchanges & Returns
We have a 30-days, no questions asked, 100% Exchange Guarantee! If you are unhappy with any product you receive, you may exchange it, undamaged and unopened, within 30 days of the date we shipped it and we will cheerfully credit your purchase price towards another purchase of your choice. We encourage our customers to inspect the contents of their package(s) as soon as their order is delivered to ensure that you have plenty of time to take advantage of our 30-day exchange policy.
To qualify for an exchange, product(s) must arrive back at our shop within 30 days
of the original shipment and in the same condition we shipped it - unopened, unused, and undamaged. All returns must be pre-authorized by Scrappin' In The City. Please email us at firstname.lastname@example.org for an RMA# (Returned Merchandise Authorization Number) before initiating any return. Please repack the products carefully for the return trip to avoid damage in transit.
Products that have been opened, used, or damaged in transit will not be accepted for exchange and will be returned to the customer at the customer's expense. If you believe there will be a problem with the product reaching us within the 30-day period, contact our friendly staff to make special arrangements. We're here to help and to work with you to find a solution.
If a product is damaged, please contact us immediately upon receipt and we will guide you through what to do for a complete refund. If we have made an error in processing, we will of course take care of you and fix the problem. We value our customers and thank you for choosing to support & Shop Local!