Frequently Asked Questions

Class fees are non-refundable. We must be given 48 hours notice if you are unable to attend the class so that we may give others on the waiting list the opportunity to take the class. Because the class kits are pre-cut in advance, if the cancellation is prior to 48 hours, you will receive a store credit to your account in the amount of the class. Otherwise, we will hold the kit for you to pickup.   The credit received can be used to purchase product or register for another class.  No credit will be issued with less than 48 hours notice, however you may still pick up your class kit after the class has been held.  A technique class may not include a class kit.  Class kits will be held for up to 8 weeks. Kits left after 8 weeks will be donated to a charity of our choice unless other arrangements have been made.  If a class is cancelled for reasons beyond our control, a full refund will be offered.

Guest instructor’s classes are NON-REFUNDABLE. In many cases we have to pre-pay for travel and a minimum number of kits. If you are unable to attend one of these classes we can try to help you find a replacement from our wait list.