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Frequently Asked Questions


Classes


What is your cancellation policy?

Class fees are non-refundable. We must be given 48 hours notice if you are unable to attend the class so that we may give others on the waiting list the opportunity to take the class. Because the class kits are pre-cut in advance, if the cancellation is prior to 48 hours, you will receive a store credit to your account in the amount of the class. Otherwise, we will hold the kit for you to pickup.   The credit received can be used to purchase product or register for another class.  No credit will be issued with less than 48 hours notice, however you may still pick up your class kit after the class has been held.  A technique class may not include a class kit.  Class kits will be held for up to 8 weeks. Kits left after 8 weeks will be donated to a charity of our choice unless other arrangements have been made.  If a class is cancelled for reasons beyond our control, a full refund will be offered.

Guest instructor’s classes are NON-REFUNDABLE. In many cases we have to pre-pay for travel and a minimum number of kits. If you are unable to attend one of these classes we can try to help you find a replacement from our wait list.



What is a Basic Tool Kit for class?
A basic tool kit for our classes includes: paper trimmer, adhesives of choice including a tape runner and foam dimensional dots, scissors, journaling pen, and a black or brown ink pad.  Please see each class description for any additional suggested supplies from the instructor.

What ages are allowed in classes?
Children age 13 or over may attend any class, provided their fee is paid and they are accompanied by an adult taking the class.  Ages 16 and over may attend any class as an adult.  Please note:  In consideration of other participants, no babies or children under the age of 13 (except in designated children’s classes/camps) will be allowed in classes. 


Crop Space


Can I come & scrap anytime?
You are welcome anytime between 10 am & 6 pm. Kindly call beforehand to make sure we have a space cleared for you from our own crafting messes (!) and to confirm availability.   A $10 crop fee allows access to our expansive work room, however, if you make a purchase of at least $10, it's free!

What does my crop fee include?
Crop fees are $15 for Saturdays 10am-11pm.  Prepayment may be made to receive a $5 discount... crop for 13 hours for only $10!!  All croppers have access to use of tools listed in work room which include Cricut, Cuttlebug, sewing machine, stamps, inks, tools, & more.  Drinks & chocolate are provided.  Free wifi is available as well as access to our Netflix account on the big screen.  Croppers also receive a 10% discount on their purchases while cropping and can keep a running tab while here!  Please see each individual crop description for any specifics.

Do I need to reserve my spot for classes or crops?
Yes, we have limited seating available for all classes and crops. Your reservation can be made by phone, email or also by booking on the website.  Seats are reserved on a first come, first serve basis and are only guaranteed when paid for in advance.  Class seating is limited to 14 per class for optimal guest comfort & class instructions.  Crop seating is booked in the main classroom at 14 and the side work room at 5.

Can I use your Cricut Machine?
The Cricut die cutting machine is part of our work room and its use is included in the crop fee along with our cartridges.  You must know how to use the machine but we will be on hand to troubleshoot any issues or provide a new blade if needed.


City Chicks


How does your Design Team work?
Our Design Team rotates every 6 months to a new group of customers just like you. Watch every March & September for our Design Team Call... when we ask our customers to submit entries to try out! See the ‘city chick’ page on our website and scroll down to meet our current designers.  We also feature our design team's fabulous work on our blog on a weekly basis.


Contact Us:

Phone: 865.247.6879
Address: 777 N Hall of Fame Dr
                Knoxville, TN 37917
Hours:Monday - Saturday 10am - 6pm
Sundays 1-5pm
Now open 7 days a week!!





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